This review is for Strip, Browhaus's other half- hopefully the business name will be updated by the time you read this review. :)
As of April 2013, this location moved from the 3rd floor of ION to the 1st floor, inside Sephora. My guess for this move is $$$- their new location, although inside Sephora, is a bit more hidden. You have to go all the way to the end of the store, past the registers, and you'll see it in the corner. I've seen both locations, and this new one is okay. Not as spacious or nice as the old digs, but gets the job done.
Service wise, my therapist was good. As promised, she waxed on and waxed off in 20 minutes. The room was clean, and the whole experience was pretty routine.
My only gripe is the receptionist staff. They called me 2 minutes past my appointment time (which was 10 AM, first one of the day), making sure I was still coming. Um, yes I am, it's only 10:02, chill. Do me a favor and start panicking 10 minutes in. I arrived at 10:04, only to find the gates of Sephora not even opened yet. As I was having my service done, I asked the therapist, "Is there a side entrance available to come here, or is it just through Sephora?" to which she replied, "Only through the Sephora entrance." So bottom line, don't call me when I'm 2 minutes late, especially since the gates weren't even open yet!
Of course, expect the hard selling afterwards for the (gasp) $600 package which somehow saves you $10-12 each visit. It comes with the territory, stay strong girl, you can get out of it!