A few weeks ago, I was exploring the quiet neighborhood of Tiong Bahru, and I came across this interesting barber shop We Need a Hero. It is located diagonally from the Tiong Bahru Market, and is just a corner away from the Tiong Bahru Bakery.
I was welcomed by two handsome gentlemen, Uliel and Bernard, who were very accommodating and pleasant. The welcome wagon was very warm, accommodating, and professional. I loved that they were all smiles the entire time.
They looked like they smelled like the freshest flowers of spring, so the welcome at We Need a Hero was very reassuring about the quality of service.
Josh is their resident guy for brows and massages. I must say that he gave me one of the most memorable massages I have ever had in my life; his strokes were bold and firm, and each press was prolonged and unrushed.
The 25-minute massage had a more relaxing feeling than most one hour massages I have had. (I was later told that they can extend the massage up to forty minutes; I will definitely give that a shot next time.)
Their massage service is a must try; I will definitely dream of Joshs massage for years to come.
After enjoying my massage so much, I realized that I was in very good hands in We Need a Hero. I then asked if I could squeeze in for a Boyzilian prior to my haircut, and they accommodated me happily.
The lovely gentleman who did my waxing was Scott. He was very warm and reassuring, especially since I had not had a Brazilian in years.
Scott was very pleasant, and our conversation throughout the session made me feel very at ease. He was quick and thorough, and his overall job was well-done. He was very light on his hands that there was hardly any pain/discomfort.
He casually mentioned that they offered packages, and, since he did not do a hard sell on me, he was the only person in the salon who convinced me to get a package. (More on this later.)
My hair was done by the chief barbress Janice. (Incidentally, she also did my hair years ago when she worked for Toni and Guy at the then Heeren branch.)
As is her wont, Janice explained to me very skillfully how my hair will turn out after she finishes my haircut. She was very professional and knowledgeable in what she does, so she made me feel at ease, too.
(I want to note that, during my session, we were occasionally pleasantly interrupted by patrons hugging and kissing her. She seems so well-loved by the patrons; that is a very loud testament to how good she must be at her job.)
While the price may seem pricey I use the quotes deliberately it definitely gives a gigantic bang for your buck. Analyze this: When Janice used to work for Toni and Guy, a haircut would cost around 200 dollars.
(I tried other high end barber shops/gentlemens grooming shops here in Singapore, and Janice offers the most academic take on cutting hair.
The Sales Pitch
My general experience with We Need a Hero was very pleasant, and I strongly recommend for people to visit. If I were to nit-pick, though, I would point out that the staff seemed to be under some pressure to get their sales up that I encountered a hard sell of their packages quite a fair bit.
The only person who convinced me to get a package was Scott since he did it so effortlessly and without pressure. I liked that he mentioned to me how well the package would work for me, then let me decide for myself if I were to get my own. There was no badgering and hard sell, and I appreciated that. I like to feel no pressure when I am focused on relaxing and getting groomed, so Scott was very helpful there.
I also want to note Bernards pleasantness and kindness during his sales pitch. Like the rest of his team, he was very warm, helpful, and genuinely accommodating.