I had visited your outlet on 7th Aug 2013 and I must say I was extremely impressed with the products and service. I used to be in the airline industry for almost 15 years and have frequented salons all my life both in Singapore and overseas. In fact I can count the number of times I've had my hair washed at home! Three years ago I got pregnant with my first child Although I have thoroughly enjoyed motherhood ever since, I've had absolutely no time for myself. Hair loss was a big thing I had to go through due to hormonal changes and as I've got extremely fine hair. I had a few bad experiences at a few salons that I visited as they handled my hair very badly.
Now that my daughter is slightly older and have managed to get more time to take care of myself. I thought of getting a hair perm thinking that will help volumise my fine hair. So finishing work early. I decided to go Star Vista which is in the vicinity of my workplace to get my hair done. After walking around for a while. I saw to salons side by side and was not too sure which one to go to In the end I decided to walk into Team Salon as the set up and view of the place was cosy and very inviting I was actually even thinking if it was a salon as it was different to the stereotype salons. Am I glad that I made that right decision to walk through your doors.
Upon walking into the salon I was greeted with a very pleasant smile I told your staff what I wanted to do and he mentioned that he would need to analysis my hair before he could give further advise. After getting a short history about me I was advised to not do any chemical treatment to my hair as firstly I've had hair loss and there was signs of lots of hair growth. He advised me that the best thing to do will be to cut my hair as it was rather long and do a spa treatment to bring it back to life but absolutely no chemicals to colour or perm. I was rather shocked as usually at most salons, all they would care about is to make you do as much as possible least caring about the true condition of your hair.
In another scenario. I would have been asked to colour and then perm my hair to give it life - as that has been suggested before. I was impressed with the knowledge of products that was used on me as It was explained throughout the process. Extra care was given in handling my hair to prevent further breakage and the products used were just amazing.
I must also mention that the ambience, lighting and set up of your salon was also an x factor in enhancing the whole experience. Another thing I must mention was the resources available for reading. I like the way how you did not stereo type women and just stuff women's magazines in our faces The 'herb gardening' book and 'fun dinners for kids' book made my time in the salon a breeze.
Having come from a service industry myself. I was exceptionally impressed with your salon, products and services. Your staff Mr Thean Leong was exceptional Right from the start, his passion for his job, exceptional attention to details and product knowledge made it an wholesome experience. In fact all the staff in your salon were very friendly and approachable. Well done!
I will definitely go back to Team Salon making you my regular salon and also highly recommend you to my family and friends It was worth the money and tune that I spent.