Last Updated: 4 Jun 2015
Prep is a great concept and place to start of girls night or get ready for an event. I went with two friends to get our hair done before White Collar Boxing. While we enjoyed the experience overall, the reviews are mixed and there are clearly some kinks that need to be worked out.
- We all liked the hairstyles we walked out with.
- The stylists were generally very nice and accommodating.
- The stations where you get your hair prepped are stocked with magazines, almonds, Andes mints and tic tacs.
- Easy, central location.
- Prices don't differ based on length of hair (good for me as my hair is longer!).
- Online booking system is great and includes detailed descriptions of services to choose from.
Areas for improvement:
Include all services as described (and paid for).
- I got the standard blowout ("essential reading"), but my two friends each chose the Red Carpet Super Champagne Blowout ($130) which is supposed to last 1 hour and 15 minutes, include free flow champagne, and a shoulder massage (according to the service description). Friend A's session lasted under 45 minutes, and friend B's session was definitely under an hour. Neither received a shoulder massage or a top-up / refill on their single glass of champagne.
Inconsistent customer service.
- Friend A provided her stylist with a picture of the hairstyle she wanted. He told her it wouldn't look right and recommended something else. She said no, she would prefer to go with the style in the picture. After 20 minutes of hair curling, the stylist announced that her hair was done - but he had not followed the style in the picture (instead did what he had recommended - all hair down, rather than half up). My friend had to insist again that he follow her request, which he then did. At the end she asked if he would re-curl the front pieces of her hair as the curl was starting to fall out already, and he just simply said "no". From shampoo to finish in under 45 minutes.
More consultative advice.
- Friend B came to Prep looking for more guidance, had a couple pictures and ideas but not a clear direction on what she wanted. Her stylist was very nice but wasn't helpful in providing any recommendations (i.e. based on your face shape and cut of your dress - what hair styles would work well for the event). In the end she received a very pretty up-do and was happy with the result.
Quality / Value for money.
- I came to my appointment wanting large barrel curls - the kind you get from a blow-out with a big round brush - lots of volume and bounce. I described this to my stylist, but instead of properly "blowing out" my hair (using a brush to blow dry, straighten or curl while blow drying) my hair was very simply dried with a hair dryer and the she began curling my hair with a flat iron. Now I'm a fan of this technique - I do it to my hair all the time. However, this results in my hair being relatively smooth and straight until the bottom third where the curl forms - not what I had asked for (and I have a problem paying for a blow-out when I'm 1. Not receiving a blow-out, and 2. Receiving a hairstyle which I can easily do for myself at home). I asked again for the curls to be bigger, emphasizing the volume I wanted, and she changed her technique in curling the pieces of my hair to a way that worked better. Still not the large voluminous curls I had asked for, but it was better than the other way of curling. I also had to ask the stylist to use hair spray (twice), as after a while she hadn't used it at all and with my hair type the curls would definitely fall out after a few hours without it.
Overall a nice place and seems to have a lot of potential, but I'm not sure we'll be back before trying out some other places first.