For over a year I was a loyal customer to FDP spending quite a bit of money on haircuts, highlights and treatments. I have also got a number of my expat friends to start going to this hairdresser. However my most recent experience has completely put me off this place.
I booked in to get a touch up on my highlights, highlights which I had previously got done at FDP. Both the manager and hair stylist were aware that this was what I had asked for and didn't indicate at any stage that this would be an issue. After the dye washed out of my hair I realised that my previously blonde hair had been dyed bright orange on top. After I pointed out that this was not the same colour as the rest of my hair the stylist then asked the director who said they would "fix it" by putting a toner into my hair. This then turned my hair a greying brown on top with blonde at the bottom. I'm generally not very picky about my hair but informed the stylist that this was not what I asked for.
At this point the manager, 2 Stylists and receptionist all came over and stood around my chair and began to tell me how I was clearly mistaken in thinking that I could get a highlight touch up and that I should have known that this is what would happen to my hair.
The manager was confrontational and demonstrated very poor customer service. He not only implied that I was too cheap to pay for a full head of highlights but also called me rude. I pointed out that I had been coming to fdp for months prior to this and had got a number of my friends to go to fdp also, however would not be returning if this was how customers were treated. In response the manager said he "didn't care" if I never came back again. I had to return the next day for it all to be fixed.
It was a very negative experience and neither myself nor any of my friends will be returning to fdp.
The young owner personally cut and styled my hair and employed toning and layage techniques which drew praises from my friends and family. After doing some online searches, I realized that he is at the forefront of his trade. Very professional and service was excellent. Really quite rare in Singapore I would say.