Kira is the worst beauty salon I have ever been.
1) Their hard selling just never stop. The beauty consultant kept on selling their product n packages during the treatment. I bought their face wash @$200, as pricy as top tier brands like Lamer Skii. But the face wash is not effective at all. To be true, it can hardly clean.
2) They r not professional. I heard them laughing at other customers' accent, poor skin condition etc. It does not make you feel comfortable when hearing such things. And you don't know how they comment on u when you r not around.
3) Their service is poor. They seldom pick up the phone, and you have to call them 5 times to book an appointment. For several times, they made mistake on the time of my appointments. They insisted "they never make mistake", and they don't even apologise. their tone was fierce and impolite, and they implied that it is the customer's mistake. It happened to other customers who I saw at their counter, my friend and myself.
4) Buying their treatment is really a waste of money and time. They don't tell u in front that their packages r NOT REFUNDABLE.
An old aunty, Gina, estimate around 60 yrs old did a full body massage for me. Initially I though shes the cleaner or helper in the spa because she wasnt even wearing the companys uniform.
But! I was amazed for her strength and massage skill. From her confident tone and how shed easily identify the areas of my body that is extremely sift and tired, I could tell that shes very experienced.
I was allowed to choose between lavender and lemon-grass massage oil and I chose lemon-grass as it helps with wind relieving.
Before she started applying the massage oil to my body, she first relax/warm up my body by pressing my muscles with a warm dry towel and cracked my bones. During the massage I felt extremely relaxed and comfortable because a heating pad is placed on the massage bed to promote blood circulation and to keep us warm.
Aunty Gina is very friendly and her massage is really excellent, she used the right strength at the right spots. However, the spa ambience can still be improved, no music was played during my massage, probably the staffs had forgotten.
Overall, the place is still comfortable and not cramp. Most importantly, the staff and masseur are friendly, approachable, and experienced. They also did not pressurize me to sign packages with them, but I will definitely return to Kira given their good service and Ginas massage skill.
Overall Spa Service and Ambience: 7/10Massage treatment: 9/10